Description
- Driver Customer Service Skills
- De-Escalation Techniques
- Strategies for Managing Difficult Passengers
- Professional Boundaries
- Guidelines for Interacting with Passengers
- Attitude of Respect
- A Mountain of Responsibility
- How to Communicate Effectively
- Avoiding Situations that Lead to Allegations
- How Passengers View You
- Road Rage
- Respecting the Individual
- Crisis Management
- Attitudes and Myths About People with Disabilities
- Attitudes toward the Elderly
- Passenger Communication
- Different Difficult and Dangerous Passengers