Customer Service & De-Escalation Skills

$35.00

Category:
  • Driver Customer Service Skills
  • De-Escalation Techniques
  • Strategies for Managing Difficult Passengers
  • Professional Boundaries
  • Guidelines for Interacting with Passengers
  • Attitude of Respect
  • A Mountain of Responsibility
  • How to Communicate Effectively
  • Avoiding Situations that Lead to Allegations
  • How Passengers View You
  • Road Rage
  • Respecting the Individual
  • Crisis Management
  • Attitudes and Myths About People with Disabilities
  • Attitudes toward the Elderly
  • Passenger Communication
  • Different Difficult and Dangerous Passengers