Customer Service & De-Escalation Skills

Description

• Driver Customer Service Skills
• De-Escalation Techniques
• Strategies for Managing Difficult Passengers
• Professional Boundaries
• Guidelines for Interacting with Passengers
• Attitude of Respect
• A Mountain of Responsibility
• How to Communicate Effectively
• Avoiding Situations that Lead to Allegations
• How Passengers View You
• Road Rage
• Respecting the Individual
• Crisis Management
• Attitudes and Myths About People with Disabilities
• Attitudes toward the Elderly
• Passenger Communication
• Different Difficult and Dangerous Passengers