Course Category: General Education

Human resources (HR) professionals support the people who make a business thrive and grow. But what does their work look like on a daily basis,…

We want you to be happy with your career path and understand what’s next and how to get there. To make sure you’re heading in…

There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely…

Good ethics are good business. Yet sometimes we all struggle to do the right thing in the workplace. Maybe we feel stressed or overwhelmed, and the easier…

Understanding diversity, equity, and inclusion (DEI) is essential to creating a healthier community. But once you’ve grasped the conceptual elements of DEI, how do you…

Your team is your greatest asset, and as a manager, you’re responsible for their success—yet the roadmap to achievement is often murky.  In this course,…

Ever feel stressed at work? How do you react to high-pressure situations? Is burnout a threat to your well-being and productivity? The truth is that…

Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them…

The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster…

Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems, or developing rapport with customers—a positive experience starts with friendly,…