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Course Description

Examines vehicle operators’ responsibilities for assisting passengers. Ensures that operators have an understanding of operating vehicle equipment for passengers to board the vehicle and have the ability to safely secure all occupants of the vehicle. The Passenger Assistance A course is in accordance with Mn DOT 8840.5910 Subpart 5.

Key concepts covered include:

  • Traveling to Your Passenger’s Destination
  • Finding the Boarding Zone
  • Endurance Level Diminishment
  • Respecting the Individual
  • Proper Body Mechanics
  • Balance Limitations
  • Speech Limitations
  • Limb & Muscle Control Loss
  • Skin Sensation Loss
  • Emotional Disorders & Mental Illness
  • Wheelchair Boarding & Securement Procedures
  • Vision Impairments & Hearing Loss
  • Temperature Control Loss
  • Mobility Devices
  • Wheelchair Loading and Tiedown Procedures

Please Note

This is the online portion of Passenger Assistance. In order to receive the appropriate, required certification for Passenger Assistance, you must complete this course as well as ‘Passenger Assistance B – Classroom.’ You may only access ‘Passenger Assistance B – Classroom’ if you complete this online course first. You’ll receive credit for the full eight (8) required hours of passenger assistance training only after completing this online portion, taking the classroom portion and then completing the assignment for the classroom portion.


This course will not let you receive credit for each lesson you completed if you are using the Google Chrome or Apple Safari web browser to take this training. Please switch to a different web browser like Microsoft Edge for the time being, in order to receive credit for each lesson and topic you complete. If you are still having problems getting credit, contact us here.

Course Content