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Instructions

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Course Content

Driver Customer Service Skills
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De-Escalation Tactics
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Professional Boundaries for Abuse Prevention
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Attitudes and Myths About People with Disabilities
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Physical and Attitudinal Barriers
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Guidelines For Interacting with Passengers
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Strategies for Managing Difficult Passengers
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Avoiding Situations that Lead to Allegations
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A Mountain of Responsibility
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How to Communicate Effectively
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How Passengers View You
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Respecting the Individual
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Attitudes toward the Elderly
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NEMT Passenger Communication
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Different Difficult and Dangerous Passengers
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Road Rage
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