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Instructions

Select a lesson underneath COURSE CONTENT or COURSE NAVIGATION:

Course Content

Driver Customer Service Skills
Course not enrolled
De-Escalation Tactics
Course not enrolled
Professional Boundaries for Abuse Prevention
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Attitudes and Myths About People with Disabilities
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Physical and Attitudinal Barriers
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Guidelines For Interacting with Passengers
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Strategies for Managing Difficult Passengers
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Avoiding Situations that Lead to Allegations
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A Mountain of Responsibility
Course not enrolled
How to Communicate Effectively
Course not enrolled
How Passengers View You
Course not enrolled
Respecting the Individual
Course not enrolled
Attitudes toward the Elderly
Course not enrolled
NEMT Passenger Communication
Course not enrolled
Different Difficult and Dangerous Passengers
Course not enrolled
Road Rage
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