7 Types of Interviews and When to Use Them
A job posting may attract hundreds or even thousands of applicants. Gone are the days when one in-person interview served the hiring manager and interviewee’s…
Course Category: General Education
Working with Upset Customers
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure…
Working Across Cultures
To work effectively with people from different cultures, you need to be aware of cultural differences. In this course, we\’ll take a look at some…
Soliciting and Responding to Customer Feedback
A customer has just finished relating the negative experience they had with your product. What now? Do you react defensively—or thank them for their candor?…
Sexual Harassment Training for Employees and Managers
What comes to mind when you think of a constructive work environment? Is it one that’s safe? Professional? Welcoming? Everyone has a slightly different answer,…
Product Marketing Fundamentals
It doesn’t matter how innovative or exciting a product is if no one wants to buy it. That’s why effective product marketing is essential. Product marketing shapes…
Power and Pride – The Origins of Pride Month
June 28, 1969, was a pivotal day in history. In the early hours of the morning, police raided the Stonewall Inn, a popular Greenwich Village…
Optimizing Customer Communications Across Channels
Phone, email, social media—there are many ways to communicate with customers. Each channel has unique requirements and etiquette. With so many ways to communicate, how…
Managing a Successful Contact Center
Managing customer care successfully requires more than providing phones and people to answer them. Today, customers expect instant support—whether by phone, live chat, email, or…
Managing a Customer Service Team
Managing customer care successfully requires more than providing phones and people to answer them. Today, customers expect instant support—whether by phone, live chat, email, or…